Product: The Childrens Place Customer Care Clear all filters (203 of 203 reviews match)
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The Childrens Place - Stay away

1.0
Details
Refuse to exchange a gift that was very itchy
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Review
#1702453 Review #1702453 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Cons
  • No exchanges
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35

The Childrens Place - Fraud charges

1.0
Details
Opened a CC made a purchase of 75.00 and a statement of 659.00 came in the mail. Unbelievable! 585.00 of fraud charges. Customer service was horrible. 3 of the 5 charges were made online before I activated the card!!Waited on hold for 45 minutes to report this. This company has serious back end issues. Larceny!?!!
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Review
#1697973 Review #1697973 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Cons
  • Credit card larceny
  • 45 minutes on hold with customer service
Reason of review
Access/ activation issues
Loss
$586
Preferred solution
Let the company propose a solution

The Childrens Place - Canceled Order

2.4
Details
The Childrens Place - Canceled Order
I was waiting and waiting for a notification that my order arrived at the store, I never seen an email, I would search Children’s Place in the search bar and tons of emails popped up but none that I noticed for my pick up, I really wanted the items and I thought they was paid for I had no clue they can just get canceled I am Pisa’s I been waiting for like 3 weeks I never experience such a poor tactic, I should of received a call or text message I want the items that I ordered
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Review
#1694917 Review #1694917 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Pros
  • Products last a long time
  • Clothing is lower price
Cons
  • Attitude of associates
  • Exchange refund policy with online purchases
  • Discriminatory pricing
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • poor sales policy
  • Poor Financial Credit Policies

The Childrens Place - Childrens Place Credit Card

Horrible experience with the Childrens Place Credit Card. Customer service with the branch they partnered with for customers to apply for the credit card "Commenity Bank" makesThe Childrens Place look ridiculous. Had to cancel my credit card due to the poor quality of service the customer representatives gave. Due to my credit card cancellation I will not be shopping at The Childrens Place like before.
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Review
#1694898 Review #1694898 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Pros
  • Prices and clothes
Cons
  • Poor customer retention
Resolved

Resolved: The Childrens Place - I will never purchase another item from this place ever again

1.0
Details

Update by user Oct 29

The issue has not been resolved.

Original review posted by user Oct 29

Horrible staff, dingy and disgusting atmosphere. So disappointed in how horrible this place is.
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Review
#1693957 Review #1693957 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Cons
  • Poor costumer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

The Childrens Place - Order Inquiry

I made order oct.4. Ups tracking 1zw641074w24228024 , I call them ,they do not have package and post office with tracking 92612924912569571266019781, told me the package is in other state, not in Puerto Rico.Im tired of this.
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Review
#1693874 Review #1693874 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

The Childrens Place in Mesquite, Texas - My order did not arrive

1.0
Details
My order didn’t arrive and the number to customer service don’t work!!!! I’m pissed. Someone somewhere about to give me my damn money back
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Review
#1693004 Review #1693004 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Reason of review
Order processing issue

The Childrens Place - Need to get an order in!!!!!

The Childrens Place - Need to get an order in!!!!!
We have ordered 53 dresses for a children's fundraiser 3 times and it keeps getting canceled 6-12 hours later. We've called twice--the first time they said they would email 24-72 hours later to say what happened. No email. We called with the credit card company on the line. They still wouldn't process the order, just kept saying, wait another 48 hours for order verification to let you know what is happening. These dresses are perfect and we want them. Can someone help? Order #296190399 or Order #296348728.
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Review
#1689111 Review #1689111 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Reason of review
Poor customer service
Loss
$500

The Childrens Place - Poor telephone customer service

1.0
Details
Called customer service to help with an item that hasn’t yet been shipped but was going to the wrong address. The representative repeatedly and very condescendingly said there was nothing she could do and to call USPS. I asked if they would honor the discounted price and I would reorder, nope. No help there. She literally stopped speaking and went silent twice on the call. Rude, unpleasant
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Review
#1687427 Review #1687427 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Pros
  • Sales
  • Discounts and shipping
Cons
  • Incompetent service
  • Customer service hangs up on u
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Delivery Issues

Contact The Childrens Place Customer Service

Mailing Address:
The Children's Place Retail Stores, Inc.
500 Plaza Drive
Secaucus, New Jersey 07094
United States
Phone:
(877) 752-2387
All The Childrens Place Contacts

The Childrens Place Reviews

  1. 204 reviews
  2. 73 reviews
  3. 69 reviews
  4. 43 reviews
  5. 25 reviews
The Childrens Place reviews

The Childrens Place - Customer service

1.0
Details
I was shopping in the Tannersville, Pa store and staff there was very rude. The only nice woman was the elderly one at the register. I'm sorry if I bothered them trying to spend money. Correct me if I'm wrong but aren't they there to help.
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Review
#1687226 Review #1687226 is a subjective opinion of poster.
Service
The Childrens Place Customer Care
Reason of review
Poor customer service