The Childrens Place
The Childrens Place Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Childrens Place has 2.2 star rating based on 715 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice price, Price, Prices and clothes.
Cons: Poor costumer service, Lack of customer service, Poor customer service.Recent recommendations regarding this business are as follows: "Will recommend", "I wouldn’t recommend.", "Don’t do business with this store", "The employees at Children's Place are very friendly and helpful!", "24 hour help".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Childrens Place has 2.2 star rating based on 715 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice price, Price, Prices and clothes.
Cons: Poor costumer service, Lack of customer service, Poor customer service.Recent recommendations regarding this business are as follows: "Will recommend", "I wouldn’t recommend.", "Don’t do business with this store", "The employees at Children's Place are very friendly and helpful!", "24 hour help".
Most users ask The Childrens Place for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top The Childrens Place Reviews
"Everything except the first delivery was great. Had I received my first order I would have rated better. Customer service is great due to that they will replace my order at no charge, which was awesom"
I placed an order online says it was delivered September 9th, but I didn't receive anything. I was very upset called customer service and they were great. They...
"I've been trying to reach someone in customer service for the last 3 1/2 hrs."
I've been trying to reach someone for the last 3 1/2 hrs to cancel my pending online order. i've been calling back to back for that long and still can't get...
Nanuet, New York
Everything except the first delivery was great. Had I received my first order I would have rated better. Customer service is great due to that they will replace my order at no charge, which was awesom
I placed an order online says it was delivered September 9th, but I didn't receive anything. I was very upset called customer service and they were great.
They did a replacement order at no charge. I found that to be very professional being that I did spend money for my child uniform for school and did not receive it.
A little inconvenient that I didn't receive first order but happy that they did a replacement. Hoping to receive my order this time.
User's recommendation: Will recommend
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Verified Reviewer
I've been trying to reach someone in customer service for the last 3 1/2 hrs.
I've been trying to reach someone for the last 3 1/2 hrs to cancel my pending online order. i've been calling back to back for that long and still can't get anyone. to help me with this matter.
Preferred solution: I'm trying to get my pending online order canceled
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible online transaction
I ordered numerous things and while there was a tracking number - my package never shipped. I emailed them and received an automated response that they would get back to me - its been two weeks and still no response.
I also called and was told that they could not issue a refund for one more business day. Of course they couldnt... I have purchased from them many times before and had minimal issues. This experience has put me in a situation that I will never purchase from them again.
Finally had time today to call again and demand a refund. We will see if I actually get it - I am considering filing a consumer protection complaint.
- Cute clothes if you receive them
- Terrible customer service policies
Preferred solution: Full refund
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Saint John, British Columbia
My order was not complete. Am missing boy's belt
I have not heard from The Childrens Place regarding my incomplete order. The black belt I ordered is not included in the delivery that I got.
- Good quality
- Not sure if all items ordered will be shipped to you
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Elmhurst, Illinois
I got wrong item
Wrong idem,should I return to store? Or send package back?
I already purchase idem which I needed at stoe,just wanted to have noney back to my credit card. Thank you.
Greensboro, North Carolina
Could not get my issue resolved.
I had an issue with ordering online.I couldnt switch from my childrens place credit card to my debit card.
User's recommendation: I wouldn’t recommend.
Liars and incompetent
Straight up lied about the situation of an order pick up!
My daughter had the email showing order numberthey told her there was no order to be picked up
Called customer service all of a sudden on we have the orderI called the store and Natasha
Lied and said my daughter did not show an email
Canceled my order
User's recommendation: Don’t do business with this store
Elmhurst, Illinois
I got wrong item
I order shoes instead of shoes I got pijama set...I tried to return wrong idem to store and receive my money back(I purchase shoes at the store) but that wasn't possible!!!hope I will get my money back soon.
Cancellation of e-mails and promotions
To whom it may concern,
I have tried to unsubscribe from getting any e-mails and promotions as I have moved out of the country where I can't purchase any of your products. I unsubscribed a few times and at least 2 weeks ago for the first time and I am still getting your e-mails and promotions, ads, etc. It can be quite annoying under the circumstances.
Could you please unsubscribe me as soon as possible.
Thank you,
Maria Szucs
e-mail: mszucs39@***.com
- Emplyees are very friendly and helpful
User's recommendation: The employees at Children's Place are very friendly and helpful!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return/ shipping
I do not have 7 -10 working days to wait for my shipment that i oaid expedition for.. and it has now been passed the date of shipment and arrival..
i want my full refund so i can go locally and shop for my grandson since he starts school on Monday.. this is extremely unprofessional and i will never do business with your company again in regards to this exact situation.
Preferred solution: Full refund
User's recommendation: Do not expect expedite shipping.. stick with normal shipping and don't look to try and return anything.. absolutely horrible.
Horsham, Pennsylvania
Could not place an order
Tried to place order and use a coupon I wasnt able to needed help no one was there to help. You lost a sale!
User's recommendation: 24 hour help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No delivery and no refund
I have been a good customer with no issues. I had my first real issue where I have proof that 4 shipments regarding two orders were delivered to an entirely different area in November 2022.
I have written acknowledgment from the company confirming such and that a refund would be forthcoming within 7-10 business days of which this communication was only received in January 2023.
No refund received to date and multiple messages and calls have been done to which everyone has denied such and that nothing could be done and that the company cannot refund the money to the value of USD2,000 approximately. This company is fraudulent and unethical and their customer service department from top to bottom are trained to be robots and I have spoken to a rep, supervisor and manager (claiming to be such).
I have been following up since November 2022 and their last response today is that they would file a claim with UPS and just a few minutes later is that they cannot do anything as the order has past 60 days yet I have numerous case IDs to show that I contacted the company numerous times even within 60 days of which I had no resolution or most times even responses to date.
- Unethical and fraudulent in approach to fix valid customer issues
Preferred solution: Full refund
User's recommendation: Do not do business with them
Alpharetta, Georgia
Return
Want to make a return and could not return item that was to big. Manager didnt want to look up my rewards number or email
User's recommendation: Keep receipts
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Order never received
I placed my order on December 2. Still have no received my order for my kids Christmas pajamas. Worst company ever
Preferred solution: Deliver product or service ordered
User's recommendation: Nooo
Washington, District Of Columbia
My issues with CP is there’s a flag in my credit
A credit check was done on my behalf and it shows that there was some interest in my credit thats showing up like debt and I want it cleared up . My account has a zero balance and had that since march 2023.
Please clear this up
Thank you
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Verified Reviewer |
Muscle Shoals, Alabama
Can’t contact customer service for return on items that are to small.
Hard to contact.customer service. Always closed when calling. Having to continue to repeat myself to get this message to go through.
User's recommendation: No you can’t contact customer service for return items. They are always closed.
About
The Childrens Place offers clothes and accessories for children and babies up to 10 years old. Company has a wide assortment of clothes for newborn, baby girl, baby boy, girl, boy, shoes and sale section. The Childrens Place operates 995 stores in North America and Canada. Company offers high quality products and always try to make customers happy. The Childrens Place has great customer service that is always available. International shipping is also available. It is very easy to find nearest store to your house using store locator. Company provides ability to cooperate in manufacturing or retail services. The Childrens Place has special Birthday Club and PLCE Credit Card.
The Childrens Place is ranked 56 out of 566 in Kids' Stores category
USA, Worldwide
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