The Childrens Place Reviews and Complaints
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4
ISSUES RESOLVED
907
TOTAL REVIEWS
$27.1K
CLAIMED LOSSES
$130
AVG LOSS
110K
PAGE VIEWS
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Cons
- Poor custumer service
- Poor customer service
- Lack of customer service
Pros
- Prices and clothes
- Good price
- Variety and prices
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Dear Corporate: My name is Carla Platt, I’m a former employee of your Webb Ginn location in Snellville Georgia. First let me say that as a corporation that’s committed to great clothes for children, it shows that you care about the families. I myself as a single mother...
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Review
Cons
- Poor manangement
Reason of review
Work Experience or Job Application
The Childrens Place - Rewards
My two $15 dollar coupons expired yesterday and I want them back. I spent a lot of money to get those. I didn’t get paid until today in order to have extra money to spend.
Review
Reason of review
Codes expired
Loss
$30
Preferred solution
Two codes reactivated
The Childrens Place in College Park, Maryland - Nothing
It will not let me reset my password so I can place my order
Review
Reason of review
Access/ activation issues
The Childrens Place - Stay away
Refuse to exchange a gift that was very itchy
Review
Service
The Childrens Place Customer Care
Cons
- No exchanges
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Perhaps one of the rudest experience I have encountered in the United States. This employee - Ashley (not sure if that was her real name though since she would not even give her name initially, even after repeatedly asking her. She claimed to be the store manager at...
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Review
Pros
- Great prices and unique styles
Cons
- Bad customer service supervisors
- Really bad behavior
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I ordered a matching shirt for my daughter and I, I recieved the correct shirt for her but the incorrect one for me. I called the customer service line, after disputing and calling back yet again, my account was credited enough money for me to order the shirt again, in...
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Review
Reason of review
Poor customer service
Loss
$20
Preferred solution
Deliver product or service ordered
The Childrens Place - Terrible won’t shop there
I spend over $200 on Christmas Pj’s. I noticed that the price dropped from $14.95 to $9.95 in less then a week. Called customer service and they refused to give me a price adjustment because I had used a $5 coupon on the original purchase. Advised to me return all pj’s and repurchase. Complete waste of time.
Review
Product
The Childrens Place Pajamas
Pros
- Free shipping
Cons
- Poor customer service from chely
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction
The Childrens Place in Orlando, Florida - Her experience shopping at her favorite store in the mall!
My granddaughter saved her birthday money and also a Children’s Place gift card! She walked out with new boots and a bag full of goodies! She loves her options and the the employee was extremely nice in helping her pick out outfits to show her style.
Review
Reason of review
Good customer service
The Childrens Place - Fraud charges
Opened a CC made a purchase of 75.00 and a statement of 659.00 came in the mail. Unbelievable! 585.00 of fraud charges. Customer service was horrible. 3 of the 5 charges were made online before I activated the card!!Waited on hold for 45 minutes to report this. This company has serious back end issues. Larceny!?!!
Review
Service
The Childrens Place Customer Care
Cons
- Credit card larceny
- 45 minutes on hold with customer service
Reason of review
Access/ activation issues
Loss
$586
Preferred solution
Let the company propose a solution
The Childrens Place in North Westside, Florida - Bad service
Store workers laughing at us and close the dor on my face just because they want to close the store and I got ther at 8:58 and I just wanted to bye a sweater and my coupon expires today
Review
Pros
- Nice price
- Good price
Cons
- Not willing to make the situation right
- Bad service
Reason of review
Poor customer service
The Childrens Place - Horrible
Store workers laughing at us and close the dor on my face just because they want to close the store and I got ther at 8:58 and I just wanted to bye a sweater and my coupon expires today
Review
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Customers are not satisfied with poor or lack of customer service. However, they like prices and clothes.
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