2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
1 comment

On 12/13/2017 I visited The Childrens Place @ Main Place Santa Ana, CA which is over 100 miles away from my home. I purchased over $100 worth of clothing as Xmas gifts.

I’ve been super busy and hadn’t had time to wrap these gifts however, I had time yesterday only to find that one of the dresses still has a magnetic sensor attached to it. I called the store today and spoke to a Manager by the name of Kim, only to be told that theirs nothing she can do about it. I will have to find a Children’s Place store close to me that has the same type of sensor that is on the dress.

The closest store to me is 42 miles away which would be about a 50 minute drive, that is if they have the same type of sensor. This is horrible customer service and a great way to lose customers, I will now return the entire purchase since I have to inconvenience myself to find a store and drive there.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

I liked: Good price.

I didn't like: Poor customer retention.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1410498

Just use sicccors to cut it the sensor.

You May Also Like