WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place has the most horrible return policy out there.
I bought brand new navy blue uniform pants for son attending JK (back in May, online) when they had one of their first school uniform sales. I thought I was being a smart shopper and parent by getting them early before they're gone! But come last week (right before school starts), my son didn't fit into any of the 8 pairs I had bought (2 different sizes), and he also couldn't do up the button either. Now apparently after calling and visiting every Children's Place store in my area I am unable to return the pants - even with the tags on them AND the original shipping receipt.
WOW! I guess I am out $100+ and will NEVER shop there again, along with telling all of my family and friends not too either! Lastly, when I asked the store for the head office address so I can possibly address my issue, the associate said that she wasn't allowed to give out the head office address. Nor could I find it anywhere online.
Anyways, good luck to anyone out there who shops there and wants to return something! Diane
Reason of review: Poor customer service.
Monetary Loss: $105.
Preferred solution: Let the company propose a solution.
Location: Stoney Creek, Ontario
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