Contact Information

The Childrens Place Phone Numbers

Toll-Free Number:

  • (877) 752-2387

Customer Service:

  • (855) 793-8451 eGift Card Purchase Inquiries
  • (800) 501-3232 Gift Card Balance Inquires
  • (866) 254-9967 Rewards Credit Card
  • (877) 752-2387
  • +1 204 272 8312 International Number
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Corporate Office Address:

The Children's Place Retail Stores, Inc.
500 Plaza Drive
Secaucus, New Jersey 07094
United States

Other Info:

Monday - Friday: 9:00 AM to 8:00 PM ET
Saturday: 9:00 AM to 5:30 PM ET
Sunday: Closed
New Year's Day: Closed
Returns Department
1377 Airport Road
Ft. Payne, AL 35968

Help in Social Networks:

Summary of The Childrens Place Customer Service Calls

3539 TOTAL
04:22 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact The Childrens Place to Ask about:

Payments and Charges Question:

  • “Payment not going through”
  • “Payment”
  • “Coupon”

Shipping and Delivery Question:

  • “Where is my order”
  • “Never received delivery”
  • “I didn't get my order.”

Cards Question:

  • “Credit card application it accepting”
  • “I need a children's place card”
  • “Cards”

Request for Information Question:

  • “My daughter is 4year old and she wears size 12 while my son is 2 years old and wears size 8 pls wat size can I pick cos I don't understand wat u mean toddler 4 toddler 5 and so on”
  • “Question about balance”
  • “Question about an order”

Account Question:

  • “I have to many emails for this one account”
  • “My account”
  • “Rewards account”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel my credit card”
  • “Cancel and order”

Return/ Replace Question:

  • “Replacement order”
  • “Return”
  • “Order returned to children's place (sender$”

Refund Question:

  • “Refund”
  • “I have not received my refund”
  • “Where’s my order or my refund?”

Website/ Application Question:

  • “Order online”
  • “Website not working” , Review # 1687742
  • “Regarding order online size must read Husky Thank you.”

Employment Question:

  • “Employment issues” , Review # 1689869
  • “Verify employment”
  • “I need my pay stub”

Staff Question:

  • “Horrible Customer Service”
  • “Poor customer service”
  • “Customer Service”

Product/ Service Question:

  • “I place a order and haven’t received it yet” , Review # 1618719
  • “I can’t order another card that was lost” , Review # 1547569
  • “Bad experience with bad quality products”

Other Question:

  • “Late fee”
  • “Online order”
  • “Lost order”

The Childrens Place Rating Stats

2.1 out of 5 stars
based on 414 reviews
See all 907 reviews

Rating trend


Top The Childrens Place Services

Shipping Service, Customer Care, Manager

Top The Childrens Place Products

Coupon, Account, Shirt

The Childrens Place Pros and Cons

Pros: Prices and clothes, Good price, Variety and prices, Price, Nice price

Cons: Poor custumer service, Customer service, Lack of customer service, Poor costumer services, Poor costumer service

Related Companies



The Childrens Place offers clothes and accessories for children and babies up to 10 years old. Company has a wide assortment of clothes for newborn, baby girl, baby boy, girl, boy, shoes and sale section. The Childrens Place operates 995 stores in North America and Canada. Company offers high quality products and always try to make customers happy. The Childrens Place has great customer service that is always available. International shipping is also available. It is very easy to find nearest store to your house using store locator. Company provides ability to cooperate in manufacturing or retail services. The Childrens Place has special Birthday Club and PLCE Credit Card.

The Childrens Place reviews and complaints

The Childrens Place is ranked 27 out of 366 in Kids' Stores category

Area Served

USA, Worldwide

Payment Methods


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The Childrens Place Stats

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