The Childrens Place Phone Numbers and Emails

Toll-Free Number:

  • (877) 752-2387
    Toll Free
Send Message

Customer Service:

  • (877) 827-7895
    CA customers
  • +1 204 272 8312

Discounts/ Rewards/ Cashback:

  • (855) 793-8451
    eGift Card Purchase Inquiries
  • (800) 501-3232
    Gift Card Balance Inquires
  • (866) 254-9967
    Rewards Credit Card

Investor Relations & Media Inquiries:

  • (201) 453-6693
    ext. 14500

The Childrens Place Emails:

Investors/ Franchasing
PR Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

The Childrens Place Website:

The Childrens Place Help Center:

Corporate Office Address:

The Children's Place Retail Stores, Inc.
500 Plaza Drive
Secaucus, New Jersey 07094
United States

Other Info (opening hours):


Monday – Friday: 9:00 AM to 5:00 PM EST

Saturday - Sunday : CLOSED

Rewards Credit Card Services hours:

Monday – Friday: 8am-9pm ET

Saturday: 8am-9pm ET

Sunday: CLOSED

Rewards Credit Card Services Email:

Payment Address: Comenity Capital Bank, PO Box, 650964, Dallas, TX 75265-0964

Payment in Full/Overnight Address: Comenity Capital Bank, 1010 W Mockingbird Lane Suite 100, Dallas, TX 75247

All other correspondence: Comenity Capital Bank, PO Box 183003,Columbus, OH 43218

Investor Relations Inquiries: The Children’s Place, Investor Relations, 500 Plaza Drive, Secaucus, NJ 07094

Shine the Light Request:The Children’s Place, Attn: Privacy Officer – California Shine the Light Request, 500 Plaza Drive, Secaucus, NJ 07094

Returns Department
1377 Airport Road
Ft. Payne, AL 35968

The Childrens Place Customer Service Reviews

1.4 / 5
Online store is a Scam

I purchased some clothes for my grandchildren from The Children's Place on Black Friday, 11.25.22. I didn't read the reviews because I was told that this would...

Read full review
Bad customer experience

I shopped at the Children's Place store on July 13th as I entered the store there was a girl doing a display she never greeted me.I continued to walk through...

Read full review

Summary of The Childrens Place Customer Service Calls

04:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Childrens Place?

Shipping and Delivery Question:

  • “Shipping fee”
  • “Wrong address on order”
  • “Order size 18”

Payments and Charges Question:

  • “Transaction”
  • “Charge on credit card stolen”
  • “About payments”

Request for Information Question:

  • “Order Inquiry”
  • “Question about returns”
  • “Questions about a return”

Cards Question:

  • “Card balance”
  • “Card”
  • “Haven’t received my card”

Activation/ Cancellation Question:

  • “I need to cancel my card”
  • “Want to know if my order was cancelled”
  • “I had a Oder that I canceled and I need my refund”

Return/ Replace Question:

  • “I need a RETURN LABEL”
  • “Returns”
  • “Return clothes”

Account Question:

  • “Need to add my points to account”
  • “Account”
  • “Balance ininformation”

Refund Question:

  • “Refund”
  • “Refund money”
  • “Need refund”

Website/ Application Question:

  • “I have pllace order online. Can call you and place my oder”
  • “Order online”
  • “Order online unfulfilled”

Product/ Service Question:

  • “I order and couldn't use my descount so I want to cancel order”
  • “Incorrect order”
  • “Got sandals that were broken”

Employment Question:

  • “Paycheck”
  • “Pay off account”
  • “W2”

Staff Question:

  • “Need a marketing manager”
  • “Horrible Customer Service”
  • “Customer Service”

Other Question:

  • “Mi pedido sale que llego y no esta”
  • “Package”
  • “Orden i don't receive”


Related Companies



The Childrens Place offers clothes and accessories for children and babies up to 10 years old. Company has a wide assortment of clothes for newborn, baby girl, baby boy, girl, boy, shoes and sale section. The Childrens Place operates 995 stores in North America and Canada. Company offers high quality products and always try to make customers happy. The Childrens Place has great customer service that is always available. International shipping is also available. It is very easy to find nearest store to your house using store locator. Company provides ability to cooperate in manufacturing or retail services. The Childrens Place has special Birthday Club and PLCE Credit Card.

The Childrens Place reviews and complaints

The Childrens Place is ranked 35 out of 366 in Kids' Stores category

Area Served

USA, Worldwide

Payment Methods


Compare The Childrens Place To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Old Navy
1340 reviews
Justice For Girls
751 reviews
41 reviews
Write a review
Do you have something to say about The Childrens Place? What happened? What can we help you with?
Submit review Don't show this popup