Contact The Childrens Place Customer Service
The Childrens Place Phone Numbers and Emails
Toll-Free Number:
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(877) 752-2387Toll Free
Customer Service:
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(877) 827-7895CA customers
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+1 204 272 8312International
Discounts/ Rewards/ Cashback:
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(855) 793-8451eGift Card Purchase Inquiries
The Childrens Place Emails:
The Childrens Place Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The Childrens Place Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call The Childrens Place is 8777522387. 77% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as The Childrens Place may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The Childrens Place Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call The Childrens Place is 8777522387. 77% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as The Childrens Place may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call The Childrens Place mainly because of request for information, payments and charges.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact The Childrens Place is investor_relations@childrensplace.com. 51% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
The Childrens Place Website:
The Childrens Place Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Friday: 9:00 AM to 5:00 PM EST
Saturday - Sunday : CLOSED
Rewards Credit Card Services hours:
Monday – Friday: 8am-9pm ET
Saturday: 8am-9pm ET
Sunday: CLOSED
Rewards Credit Card Services Email:
Payment Address: Comenity Capital Bank, PO Box, 650964, Dallas, TX 75265-0964
Payment in Full/Overnight Address: Comenity Capital Bank, 1010 W Mockingbird Lane Suite 100, Dallas, TX 75247
All other correspondence: Comenity Capital Bank, PO Box 183003,Columbus, OH 43218
Investor Relations Inquiries: The Children’s Place, Investor Relations, 500 Plaza Drive, Secaucus, NJ 07094
Shine the Light Request:The Children’s Place, Attn: Privacy Officer – California Shine the Light Request, 500 Plaza Drive, Secaucus, NJ 07094
Returns Department
1377 Airport Road
Ft. Payne, AL 35968
How Good is The Childrens Place's Customer Service?
Summary of The Childrens Place Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Childrens Place?
Shipping and Delivery Question:
- “Can't get the store to answer”
- “Item is not the size I bought”
- “Missing item”
Payments and Charges Question:
- “Make a payment”
- “They are making unauthorized transactions”
- “To make a payment”
Request for Information Question:
- “I called to change the address on my order because I noticed on my confirmation it says it’s going to ship to my old address. Unfortunately they said there was nothing they could do about it. They can’t change this error”
- “Checking on balance”
- “Help with my children bucks”
Cards Question:
- “Lost card”
- “My credit card”
- “Stolen credit card”
Return/ Replace Question:
- “Return items wrong size”
- “How cai i make a return”
- “Return”
Activation/ Cancellation Question:
- “To have an order cancelled .”
- “Cancel otder”
- “Why was my order cancelled”
Account Question:
- “I opened an account and have no credit card #”
- “Check balance”
- “Need to add my points to account”
Refund Question:
- “Refund”
- “Refund money”
- “Need refund”
Website/ Application Question:
- “I have pllace order online. Can call you and place my oder”
- “Order online”
- “Order online unfulfilled”
Product/ Service Question:
- “My online order AND ACCOUNT”
- “I order and couldn't use my descount so I want to cancel order”
- “Incorrect order”
Employment Question:
- “Paycheck”
- “Pay off account”
- “W2”
Staff Question:
- “Need a marketing manager”
- “Horrible Customer Service”
- “Customer Service”
Other Question:
- “Regarding my online order”
- “No me allegado mi pedido”
- “I've moved”
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