The Childrens Place Phone Numbers and Emails

Toll-Free Number:

  • (877) 752-2387

Customer Service:

  • (877) 827-7895
  • +1 204 272 8312

Discounts/ Rewards/ Cashback:

  • (855) 793-8451
    eGift Card Purchase Inquiries
  • (800) 501-3232
    Gift Card Balance Inquires
  • (866) 254-9967
    Rewards Credit Card

Investor Relations & Media Inquiries:

  • (201) 453-6693


  • (877) 752-2387

The Childrens Place Emails:

Investors/ Franchasing
PR Inquiries
More phone numbers and emails Less phone numbers and emails

The Childrens Place Contact Information

The Childrens Place Website:

The Childrens Place Online Chat:

Corporate Office Address:

The Children's Place Retail Stores, Inc.
500 Plaza Drive
Secaucus, New Jersey 07094
United States

Other Info (opening hours):


Monday – Friday

9:00 AM to 5:00 PM EST

Saturday & Sunday


Returns Department
1377 Airport Road
Ft. Payne, AL 35968

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The Childrens Place Rating Based on 658 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability

Rating stats

Rating trend

Summary of The Childrens Place Customer Service Calls

04:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Childrens Place Customer Service?

Shipping and Delivery Question:

  • “My online order never came.”
  • “I got a email that said my package was delivered on 26 front porch I did not receive this order”
  • “Have not received my card”

Payments and Charges Question:

  • “Payment not going through”
  • “Make a payment”
  • “Payment”

Request for Information Question:

  • “Need to speak witth a customer servace rep concerning my afterpay i only see where there is one bill payment and there should be to different after pays i need to know when and how much will be coming out of my account .”
  • “Need help placing online order”
  • “To find out who gave me a package”

Cards Question:

  • “I never got my credit card”
  • “Lost my card”
  • “Lost card”

Activation/ Cancellation Question:

  • “Good afternoon I calling because I ordered school uniform for long sleeve I saw they canceled I didn't know why”
  • “Cancel order”
  • “Mi orden ha sido cancelada”

Return/ Replace Question:

  • “Returns”
  • “I need to return uniform pants that are entirely too big for my four-year-old I ordered them online and your stores will not take them back they have never been worn tags or not on them I just knew he would be able to wear them but they won't take”
  • “Return”

Account Question:

  • “Can't login to my rewards account”
  • “Balace”
  • “I want to know my balance and when it's due”

Refund Question:

  • “My refund”
  • “Need refund package was never received”
  • “Refund”

Website/ Application Question:

  • “Children’s place Website is not working”
  • “Order online”
  • “Order online unfulfilled”

Product/ Service Question:

  • “I placed an order and i havent recive any tracking number or anything and the payment was removed from my account”
  • “I've done this already several times please connect me with a live rep”
  • “I placed an order and applied for a credit card, but did not get the price for ordering that you said I will get for applyiyfor a credit card. I paid $30 more. I'm positive I'll be accepted to get your credit card as my credit score is over 840!”

Employment Question:

  • “Paycheck”
  • “Pay off account”
  • “W2”

Staff Question:

  • “Horrible Customer Service”
  • “Customer Service”
  • “Your racist *** Manager”

Other Question:

  • “Issue with my online order”
  • “No me allegado mi pedido”
  • “Didn’t receive my package”


Top The Childrens Place Services

Shipping Service, Customer Care, Manager

Top The Childrens Place Products

Coupon, Account, Credit Card

The Childrens Place Pros and Cons

Pros: Nice price, Prices and clothes, Price, That the styles are fun for my kids, Good price

Cons: Poor customer service, Poor costumer service, Poor custumer service, Lack of customer service, Poor costumer services

Related Companies



The Childrens Place offers clothes and accessories for children and babies up to 10 years old. Company has a wide assortment of clothes for newborn, baby girl, baby boy, girl, boy, shoes and sale section. The Childrens Place operates 995 stores in North America and Canada. Company offers high quality products and always try to make customers happy. The Childrens Place has great customer service that is always available. International shipping is also available. It is very easy to find nearest store to your house using store locator. Company provides ability to cooperate in manufacturing or retail services. The Childrens Place has special Birthday Club and PLCE Credit Card.

The Childrens Place reviews and complaints

The Childrens Place is ranked 38 out of 304 in Kids' Stores category

Area Served

USA, Worldwide

Payment Methods


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