The Childrens Place
Reviews and Complaints
Disrespectful, company
Customer service
Got someone else's order
Preferred solution: Let the company propose a solution
Free Shipping???
Preferred solution: Let the company propose a solution
Not great anymore
Coupon Code erased
Online order still not shipped
Confused
Never received order!!!
I didn't receive my 10 dollars off
I have not received my order
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Verified ReviewerI have question about my package
Did not receive my item but was charged
Can't even email customer service
Dear Children's Place,
I am shocked and appalled by your terrible handling of my order. How dare you treat your customers like that? What happened to your standards of quality and excellent customer service! I placed this order 23579**** on June 30th and used my paypal account to pay for it. I received a confirmation from paypal and the money has been withdrawn out of my debit card, but I received no emails whatsover from you, only from paypal confirming my payment.
I placed another order on the same day from Bath & B W and already received it. Not to mention I got 2 confirmation emails from them along with a a request for feedback on my order after my order was delivered.
Today, I was wondering what happened to my order because I need it to be delivered to my mom's house before she travels. I check the status of my order and to my SURPRISE, the order has been CANCELED! EMAIL??? MESSAGE! LETTER! PHONE CALL??? ANYTHING????? NOTHING. YOU JUST LEFT ME WAITING AND EXPECTING THIS GIFT TO ARRIVE FOR 11 DAYS only to discover that it's never going to arrive. I checked my email daily but found nothing except promotional ads and sale alerts? All this time I thought my order was on it's way because I was never informed otherwise.
I ask you once more WHAT HAPPENED TO YOUR CUSTOMER SERVICE? And anyway why was my order canceled? I wish I had known so that I can order from a different place, but now I can't even do that because I am 197 dollars short. I don't have the money or the order. How fair is that???? If I receive an automated response, I'm going to cause a scandal on social media. I need an explanation from a human.
Thank you
Amal
I am looking for a package
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Have been calling for the last week and the phones are basically “turned off” for incoming calls smh. VERY VERY DISAPPOINTED with this issue.
Pointless to receive order if it’s not delivered by Xmas eve. The reason I ordered it a month ahead of time.
UPS never even received the order. Very upsetting