The Childrens Place
Reviews and Complaints
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Verified Reviewer | Baltimore, MarylandOrder not received
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful and have items shipped to your home and not the store.
I didn’t receive my package and very hard to communicate with customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Lancaster, OhioNever got
User's recommendation: Poor customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConstantly cancels my order
- Theyre all just cons like cin artist
- Extreme poor customer service
Preferred solution: Let the company propose a solution
Fraudulent charges
User's recommendation: I'm sure this is a great company to the point of fraud cases are made to get your products. This case was handled quickly and I do appreciate that. I have no children ßi won't ever be a customer.
Order and not able to contact customer service
Place an order on the app for store pickup. It didn't show the location until I placed the order.
Once the order was place, I saw it was for a location 1hr and 30 mins away. I tried to cancel the order, so I could replace the order, but the app or website don't have that option available. I tried calling customer service numerous time, but it kept saying that number is not a working number. Not only that, but I called the store location to see if they could cancel the order or ship it to another location by me.
The store manager told me it's nothing the store can do but wait for the order to come and wait for it to cancel out, which can take 5-7 business days. She also gave me the customer service number that I've been contacting, and it still says that number is not valid.
I would never place an order online again. It almost makes me not want to every shop here again
Preferred solution: Full refund
User's recommendation: No!!!!!!!!
I am not getting no where with any answers
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder issues
User's recommendation: JUST DON'T DO IT
I can’t get anyone to call me and the number for customer service is bu.
- Nice clothes
- Good price
- Modifying an order
- Awful problem solving skills
- Customer service
Preferred solution: My order placed.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | East Rutherford, New JerseyI did not received my package but said it was delivered
Preferred solution: Deliver product or service ordered
My missing shipment
- Price & free shipping on all orders
- Affordable
- That the styles are fun for my kids
- Slow delivery
- Hold times for customer service 15 or more minutes
Preferred solution: Full refund
I had a great Comunication when I call great customer service Juan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey didn’t send me all my items and told me there isn’t anything they can do about it
- Free shipping
- Good merchandise
- Love clothes
- Product delivery
- Bad experience shopping online
- No compassion
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t make a huge purchase they will forget some of it and tell u it’s not their fault u will not get ur money back from them and customer service is rude
Still have not received my order
My order
- Non
- Dont care about you
- Lost order and wouldnt refund
- Wait on hold i hung up after 45 minutes
Preferred solution: Deliver product or service ordered
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