Tateanna S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chicago, Illinois

Because it was a purchase that I didn't do for 10.14$

The Childrens Place - Because it was a purchase that I didn't do for 10.14$
It was a Purchase Done at 5:30 am this morning in i didnt authorizing
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Jennifer O Bgb

Canceled orders online

Orders canceled with no explanation. Cannot get through to customer service.
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Preferred solution: Deliver product or service ordered

Kaieshma S

Extra charges

When I picked up my package up from USPS I was charged $15.30
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Loss:
$16
Pros:
  • Cute cheap clothes
Cons:
  • Hard to contact
  • Horrid customer service

Preferred solution: Let the company propose a solution

Paris R Kst

Kee taking money off of my card

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The Childrens Place - Kee taking money off of my card
I ordered and paid $95 on May 7th for my ordered. Ive been charged 8 times since then and you guys made my account -$75! Im disappointed and will no longer order from you guys ever again. If this does not get fixed and if I dont get my money back into my account I will write a bad review!
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Loss:
$95
Pros:
  • Cute cheap clothes

Preferred solution: Full refund

User's recommendation: Don’t order online because they will keep charging your card

Sandy W Bnm

Wrong address on order

I mailed to wring address z. Its supposed to go to my niece in California. Please mail to: Lark Smith Drawhorn 1807 w 51st Street Los Angeles CA 90062 Arrives byThu, Oct 15 - Mon, Oct 19 Order # 34023**** Order Date Oct 8, 2020 Order Total $3.09
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Pros:
  • Nice price
Cons:
  • No customer service at all

Preferred solution: Deliver product or service ordered

Rushon B
map-marker Kinston, North Carolina

Closed

I need to know my balance on my card I made a payment and I dont see it
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Angel G Bwz

Missing items in my order

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The Childrens Place - Missing items in my order
The Childrens Place - Missing items in my order - Image 2
I received part of my order but its missing 3 items. I have emailed the company, no response to date. I have tried calling several times, I get a recording and then it hangs up, doesnt give me an option to hold for a customer service rep. I just want the missing items I ordered.
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Loss:
$28
Pros:
  • Slim sizes
  • Nice price
  • That the styles are fun for my kids
Cons:
  • Extremely poor customer service

Preferred solution: Deliver product or service ordered

Tracy S Sts

Shipping question

I placed an order on line and paid $20 for rush delivery which your website told me would be here by today oct 5! Tracking is showing tom oct 6th! This order was for my sons school pictures! I would have never paid shipping if they items were not going to be here I would have taken the free shipping! I want a refund on my shipping cost. Order 33902****
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Loss:
$20

Preferred solution: Full refund

Lisa Z Dwf
map-marker Lodi, Ohio

I need to make my pymt so I get a late charge

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Closed already called by 7 pm EDT
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Preferred solution: Make pymt

User's recommendation: Highly

Michelle W Zqh

Charged for an order I didn’t complete

I was charged for an order I didn't complete. I want my money refunded.
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Loss:
$53

Preferred solution: Full refund

Delores D Gea

I can't find my package

I purchased items September 22 and have not received them. I called customer services they stated there was a delay due to covid 19 about two weeks ago I still don't have the items. If I don't receive items I have call my bank
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Preferred solution: Deliver product or service ordered

renee b Kin

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Verified Reviewer

Order online and there to small need bigger size or refund

The Childrens Place - Order online and there to small need bigger size or refund
No one has gotten back to me this is the worse customer service ever .I had called also and been on hold for a hour and ten minutes and still no one answer this is Ridiculous. I order clothes for my son on line and there to small so I wanted to exchange them for a bigger size or I want a refund and ill go somewhere else.
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Loss:
$75
Pros:
  • Excellent pricing
Cons:
  • Poor customer retention

Preferred solution: Full refund

User's recommendation: better customer service

Branteria C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Did not receive 2 items from my order

The Childrens Place - Did not receive 2 items from my order
The Childrens Place - Did not receive 2 items from my order - Image 2
The Childrens Place - Did not receive 2 items from my order - Image 3
The Childrens Place - Did not receive 2 items from my order - Image 4
The Childrens Place - Did not receive 2 items from my order - Image 5
Keeps saying that call volume is high. Missing 2 items from my online order and cannot reach anybody
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Preferred solution: Want my using items

Teresa G Vak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude employees

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I just got finished shopping at your Lee's summit location. First time ever going to that location.

It will be my last time going in there as well. There were 2-3 employees in there. All girls and none of them wanted to help with anything. Alot of stuff I wanted to buy was in the wrong spot they say.

Then after telling me it was in the wrong spot they would hurry up and take the sign down. I asked if they could go ahead and give me the sign price. They refused. The service I got today makes me feel like the girls you had working are racist.

I had a lady in front of me and she didn't get the same attitude I got from your employees.

The service that your store provided me makes me wanna never shop at the childrens place ever. I am just so upset that some people can be so rude and hateful to another.

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Cons:
  • Horrid customer service
  • Not honoring their offers

Preferred solution: I think you can decide what you think is best for this situation.

User's recommendation: no way

Anonymous
map-marker Dugspur, Virginia

Everytime I reset my password it still won't let use it

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I have changed my password several time it won't let in to order
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User's recommendation: I have acct.

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