The Childrens Place
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't find my order!I
Preferred solution: Deliver product or service ordered
I still never spoke to anyone
User's recommendation: Someone call me
Return
User's recommendation: Find somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot receiving items ordered
I made an online purchase of $127.52, which consist of 14 pieces of clothing on 11/28/2020. Order number 347372****.
I contacted customer services on 12/11/2020 and spoke to Kevin. He disclosed that I would not to contact the customer service desk again on the 12/16/2020 due to my packages not being delivered. I contacted the office and spoke to Maria. Maria disclosed that the items could be reshipped, I could get a credit to repurchase the items, or I could get my money back.
I told Maria that I would contact the United States Post office to attempt to locate the packages. I stayed on hold for two hours and they disclosed that the last information they had for the packages is that they were in Alabama and they would investigate what was going on with the packages. When I first called back Fabian disclosed that their was nothing they could do concerning my packages. I explained that I was trying to get the packages prior to Christmas.
He stated that he could not help me. I asked for a supervisor and spoke with Sebastian C19123. He said that he could not do anything and that I would have to wait until 11/22/2020 to contact customer service about not receiving my items. I am going to go to another store over the weekend and purchase the items at another store because it has been 21 days since I placed my order and have yet to receive my packages.
I do not feel that waiting four more days is going to change anything due to the United States Post Office already explained that they do not know why the packages have not left the last facility either, which leads me to believe that I will not have my items next week either. I no longer want the items and will not be making any further purchases with your company. I will be contacting the better business bureau concerning this issue due to I feel that I have not received my packages and your company is not willing to reimburse my money. The point of ordering online was because your store in my area did not have the items that I purchased.
I would like my money refunded and for you all to contact the post office and retrieve your items back. I know that your company is able to contact the post office to see that I have not received my items and I feel that your customer service agents were not trying to handle my issue.
They just keep saying wait and that Maria was reading word for word what Sebastian documented on the account basically tell me my money would not be refunded. The children in my home can not wait to have warm clothing because it is cold here.
- Delivery speeds are slower than slow
- Return exchange policy
- Non shipped items
Preferred solution: Full refund
User's recommendation: Do not order online with this company. They do not care that it has been over 20 days since you placed the order and have not received the items
Never got my order or my money back
- No willingness to help
- No compassion
- No understanding of the situation
User's recommendation: Make sure you have your ducks in a row with this company because their customerr service sucks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTERRIBLE SERVICE
I ordered earring for my daughter for Christmas on Nov 26. I received the wrong order.
I had to wait 10 days before I could even complain. Then when I was able to get ahold of someone (Dec 18) they told me they were going to ship a different pair of earrings for me because apparently they were out of stock now. They called the warehouse and verified that it was okay since they were the same price. They said I would receive an email when it ships.
I called back today (Dec 30) because I still havent received anything. I was told that the person I talked to was incorrect. They werent sending me earrings and all they could do was refund my money which I wont get back until 3-5 more days.
Oh and the best part?! They have no record of me talking to the other person for 19 minutes.
- Dont care about you
- Wrong items sent to you
- Cant get in touch with corporate
Preferred solution: Let the company propose a solution
User's recommendation: NEVER SHOP HERE
UPPER MANAGMENT
User's recommendation: SHOP ELSEWHERE
Devolución. De dinero o la ropa
User's recommendation: Maybe
Problem ordering with my 5.00 code
User's recommendation: Would recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncident that a customer was shopping and one of childrenplace told her to dont mess the clothes up that she was trying to find a same
- Unfair pricing gimmicks with sales
Preferred solution: Let the company propose a solution
User's recommendation: No not at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to return item i ordered online
I have made several purchases having a balance from your credit of over $2500 and is asking to return items bought for my autistic son to use during school time.
There is no school now and hes home and perhaps getting more attention to feed the only two food he eats a little more than when hes at school and not eating. He is home now and the clothes cant fit.
I would like to RETURN them for EXCHANGE which since March I have been trying to do with NO HELP WHATSOEVER.
Each time I call either I get cut off, manager after manager saying they will email me back or they have to speak with corporate or no answer whatever. It is very frustrating. I have outstanding balances with two boxes of clothing that doesnt fit - stores are closed what am I to do? If u r not willing to help me with the returns/exchange.
Just last week I made cash purchase of over two hundred dollars to get bigger sizes and Im stupid enough to order again from childrens place while I cant get help to return my purchases.
Please some can /anyone with a heart please understand that I have a box full of clothes just to be EXCHANGED for bigger sizes from two orders the second one was from a purchase of over $800.00. I STILL HAVE TO PAY THE BILL ANYWAY. I love the clothes from childrens place and it helps to cover my sons autism cause people whether real or fake would like his style of dressing versus dwelling on his autism.
Please I will pay my bill Im only asking to do an EXCHANGE for the same ones or equivalent from Sizes 5/6/- 7/8 to a possible size 8-10. This child only eats second stage Gerber baby food one kind apple chicken, banana chips not plantain chips and drinks ice water.
I already have major issues and to be left with so much clothes he cant use that I need and a bill for $2500.00 outstanding balance you are only leaving me to get suicidal.
Please assist I just need a return label to mail them back first order was January 29,2020 and the second set after only the shorts from the second order but most of the 5/6 from the first order please just an exchange on the returns.
Im desperate or I will just kill myself please help me with the exchange. PLEASE!!
Thanking you kindly Corporate and managers.
- Clothing
- Excellent pricing
- Products last a long time
- Fact that i cannot reach anyone on customer service
- Lack of any sort of closure
Preferred solution: Please just to get bigger sizes - an exchange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order never arrived
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNunca llego paquete y me lo estan cobrando
No recibi paquete nunca
- Precio
- Mal servicio al cliente
Preferred solution: No cobren si no recibí nunca no me lo cobren
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stone Mountain, GeorgiaIndicent that happened on Sunday when I was shopping in the sneville,GA store..One of the customers that I was standing by was looking for the size she need and the employee said in a rude way what u
Preferred solution: Need to talk someone in corporate or the ceo about this matter. When a cop be called on you because you African American is a problem for nothing
My order never arrived
- Great price
- Missing package
- Poor costumer service
- Missing items and no customer service
Preferred solution: Full refund
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