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I went last night, 12/29/2014, to the Exton mall children's place at exactly 8:45 p.m. to do a simple exchange, well before the closing time and found the doors closed.

I gestured to the 2 salespeople inside and one of them made the shooing away gesture back at me. She didn't even have the common courtesy to come to the door & explain why the store was closed a good 15 mins early and why she couldn't help me. I stood there outside for a couple more mins hoping to catch their attention but failed to do so and so tapped on the glass pointing to my phone indicating that there was still time left to close. Again instead of an explanation I got yelled at this time and was asked to go away.

Aside from the fact that I took time out of my own busy schedule to make a run to the mall to do what would've taken a simple 5 mins and saved me the trouble of having to go back another time plus the fact that the item needed was required for an important event the next day, what was totally inexcusable was the absolute lack of customer service & the appalling rude behavior of the salesperson! She literally shouted at me to go away and asked if I was too dense to understand. When I asked to speak with the store manager, she claimed she was the manager. So I asked for her name and she refused to comply.

I then went to the neighboring Gap kids store and spoke with the salesperson there explaining the situation & asked her about mall policy regarding early closures. She was very helpful and explained that it isn't common unless there is an emergency and that a store could be fined otherwise.

She also helped me get in touch with the mall security to bear witness to the fact of the early closure. I would like and greatly appreciate some resolution to this complaint to make sure that it doesn't happen to me or any other paying customer again.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Exton, Pennsylvania

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Quanasia Fbj

I wonder where mommy was in all of this. If you were an adult instead of a six year old child they would have called the police on you.

You are too dense to understand, perhaps your watch is slow, perhaps you were mistaken about the closing time.

She is not required to give you her name. You are not a paying customer you are a child, your mother pays for all your clothing.

Guest

I'm quite sure you didn't get there at 8:45. I have never known that store to have rude sales associates and I go all times of the day.

I'm sure you were most likely nasty to them and you received a simple reaction that you didn't like.

The customer isn't always right treat people how you want to be treated paying customer or not!!!

Quanasia Fbj
reply icon Replying to comment of Guest-929270

Don't blame her if she was nasty to them, mommy was not there to correct her behavior. She thinks because her mother not herself is a paying customer that they are allowed to be treated badly by her.

Guest

You were just as rude, by tapping on the glass when you could see plain and clear that they were closed. as you claim the employees to be.

I would also be willing to bet that if a store doesn't have any customers in it for a half an hour or more, there would be no repercussions to them closing early. I know of a lot of stores that do that. Your busy schedule??? You couldn't possibly have got to the mall a half an hour earlier???

Next time plan ahead.

Also who do you expect to reply to your complaint from this general complaint site.

Quanasia Fbj
reply icon Replying to comment of Guest-922985

She is six years old. It is up to her mother to take her shopping when the mother can. She has no say what time she goes to the mall at.

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